Month: November 2021

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Thanks for everything

THANKS FOR EVERYTHING

DECEMBER 2021

Pat yourself on the back

You’re amazing! It’s been another challenging year, and you’ve met the challenge. Thank you for your hard work and everything you do to make Costco a great company.  We wish you and your family a wonderful holiday season.

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Thank you for all you do to make Costco a great company!

In the past year, you and over 68,000 of your fellow Costco employees took the We’re in This Together pledge to make your emotional, financial and physical well-being a priority. You explored your Costco benefits and learned how they can help you reach your goal. Many of you even inspired others by sharing your stories on our well-being portal. And over 150,000 of you receive our monthly well-being emails.

You did it. And you should be very proud. 

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As I’ve stated before, nothing is more important than your well-being and that of your family. That’s why our ongoing promise to you and your family members is to provide access to health care resources and programs that help you get the right care, at the right time and at an affordable price.

Craig Jelinek, President and CEO

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Enhanced benefit

ENHANCED BENEFIT

DECEMBER 2021

Get relief from pain

Are your shoulders sore by the end of each day? Do your knees hurt when you walk down stairs? Is hip pain keeping you from the activities you love? Omada for Joint & Muscle Health, an enhanced Costco benefit, is available starting January 1, 2022. This program can help relieve your joint and muscle pain in less than 10 minutes a day with virtual physical therapy from your phone — anytime, anywhere and at no cost to you.

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The support you need to feel better 

When you join Omada for Joint & Muscle Health, you get:

  • A personalized plan from a licensed physical therapist for a new or existing pain/injury
  • Unlimited one-on-one chats and video visits
  • A free exercise kit and tools to help you achieve your goals

This program is available at no cost to Costco medical plan members age 13 and older.

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I liked the convenience of doing exercises at home and video chat appointments with my physical therapist. In just a few days, I felt stronger. I highly recommend this program to everyone.

Heather, Omada member

More for your well-being journey

Those enrolled in a Costco medical plan (age 18 and older) also have access to other programs from Omada to help you lower your risk for or manage diabetes, lose weight and improve your overall health. To see if you’re eligible for the diabetes or prediabetes program, click here or call 888-409-8687.

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Enhanced benefit

ENHANCED BENEFIT

DECEMBER 2021

Need a second opinion?

Whether you’re facing surgery, cancer treatment, a difficult diagnosis or another challenging medical condition, 2nd.MD offers the expert guidance you need to make an informed decision about your care. And it’s available to you, starting January 1, 2022.

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2nd.MD

Get prompt answers and advice with 2nd.MD 

2nd.MD gives you access to medical specialists who can offer their professional advice and answer your questions about a diagnosis, upcoming surgery or health care decision. Or use them to get reliable information on:

  • A disease, cancer or chronic conditions
  • Medical procedures
  • Medications and treatment plans

When you’re concerned about a medical condition, you don’t want to wait weeks to get information and guidance about your options. With 2nd.MD, you’ll hear from a medical professional in about three to five days after they receive your medical records.

This service is offered at no cost to Costco employees and their dependents enrolled in a Costco medical plan. Consultations are confidential.

Get ready to activate your account

Starting January 1, you can activate your account and connect with 2nd.MD in three simple steps:

1. Activate your account and request a consult.

Visit the 2nd.MD website or call 833-579-2509 or download the app.

2. Speak with a care team nurse.

Explain your medical issues, and a nurse will handle the rest. This includes collecting medical records and connecting you with a leading specialist who’s an expert in your condition.

3. Consult with a leading specialist.

Have a virtual conversation with an expert physician, by phone or video, within three to five days of speaking with a care team nurse. On average, consultations last for 30 minutes, or as long as you need to have questions answered and feel confident with your diagnosis and treatment plan.

Within 24 hours of your consultation, you’ll receive a written summary explaining recommended next steps. The care team nurse can then support you as you move forward. This may include appointment scheduling at centers of excellence, pathology re-tests, peer-to-peer consultations with the physician who has been treating you, and more.

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Enhanced benefit

ENHANCED BENEFIT

DECEMBER 2021

Support for everyday life

Some days, the pressures of life can be overwhelming. During challenging times, expert help and support are here for you. Starting January 1, 2022, you can access your Costco well-being benefits more easily than ever with Resources For Living® (RFL®)*, your enhanced Employee Assistance Program (EAP).

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Resources for Living

Find the help you need

Whether you’re looking for help to manage everyday life, or overcome a major challenge, a team of Care Partners can guide you. They’ll help you understand your options and connect you to services that work for you.

With Resources For Living, you and the members of your household have free, 24/7 access to mental health benefits that include:

  • Talkspace, confidential, on-demand chat therapy with a licensed therapist. After your sixth no-cost visit, you can continue to use Talkspace under your medical plan, with a copay.
  • Digital self-paced support: Access to evidence-based support tools to help manage depression, anxiety, work/life balance, stress, substance misuse and more.

You can also access many online resources and other services, including:

  • Legal consultation and will preparation
  • Financial coaching or advocacy
  • Tax consultation
  • Credit counseling
  • Identity theft assistance

And if you need child or elder care, someone to mow your lawn, walk your dog or clean your home, a Care Partner can even refer you to services that fit your family and your budget.

Register and personalize your experience

Starting January 1, visit RFL.com/Costco to:

  • Set up your account for easy access
  • Find services and care providers near you
  • Choose the topics and resources that most interest you
  • Chat live with a Care Partner

*Resources for Living is available to all employees and members of their household, including children up to age 26 living away from home.

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Take the pledge

TAKE THE PLEDGE

DECEMBER 2021

Wishing you a happy, healthy 2022

As part of Costco’s ongoing commitment to your well-being, you can take advantage of enhanced benefits, starting January 1, 2022. With these benefits, you’ll enjoy more convenient access to many high-quality services that support your emotional, financial and physical well-being.

From one-on-one therapy and coaching sessions to expert medical second opinions and 24/7 virtual access to a doctor, your enhanced Costco benefits are here to support and encourage you — on every step of your well-being journey.

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New in 2022

Starting in January, learn how your enhanced benefits will impact all areas of your well-being — emotional, financial and physical. And see how they can help you make progress in these important areas of your life.

Get your partner involved!

For the first time, your spouse or domestic partner can take the pledge and join you on your well-being journey. Together, you can encourage each other as you work on your goals, with support from your Costco benefits and resources.

Visit our well-being portal  

Want to give your well-being journey the best possible start? Make sure your first stop is here, on our well-being portal. You’ll find personalized resources to help you reach your emotional, financial and physical goals each month. Plus, tools, tips and information about Costco benefits and programs that can help you on your well-being journey.

With so much at your fingertips, you’re sure to find something that can help you with your goals. You can read, watch, grab quick tips — whatever works for you. We’ll email you each month to let you know when new content is added. So visit often and explore.

Take the pledge starting January 3, 2022  

Mark your calendar now, so you’re ready to take the 2022 pledge. We’ll send you an email reminder, too.

Let’s make it a great year!

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Enhanced benefit

ENHANCED BENEFIT

DECEMBER 2021

Virtual care anywhere

Has your child ever spiked a fever at 2 a.m.? Did you ever need a prescription after hours? Or have you ever wanted a doctor’s advice but didn’t have time for an office visit? When you have a sudden medical need, 98point6® is ready 24/7 with on-demand, text-based care and support.

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What’s the 411 on 98point6? 

If you’re enrolled in the HMSA or Aetna® medical plan through Costco, you have access to this on-demand care option. It lets you connect with a board-certified primary care doctor around the clock through text message. Say goodbye to waiting rooms (and waiting-room germs), travel time and parking.

Use 98point6 doctors for help with colds and flu, sore throat, minor skin issues, allergies, stomach problems and more.

24/7 virtual care from wherever you are

Got symptoms? Download and use the 98point6 app to start a virtual doctor’s visit for yourself or a covered family member. All visits are text based.* Your doctor can diagnose, provide a treatment plan, or order a prescription or lab work to your local pharmacy or lab facility.**

Fast answers to your health questions  

When it comes to sudden health issues, finding the time to ask your questions can be tough. With 98point6, you can follow up with a doctor on general health concerns whenever it’s convenient for you. Ask about chronic pain, a nagging cough or symptoms your child is experiencing.

Ready when you are  

Beginning January 1, 2022, you and your covered family members (age one year and older) have access to on-demand medical consultations for up to $5 per visit. Download the 98point6 app to get started.

*Via secure, in-app messaging with multimedia capabilities if required.
**Prescription and lab work will be processed according to your plan benefits.