ENHANCED BENEFIT
DECEMBER 2021
Need a second opinion?
Whether you’re facing surgery, cancer treatment, a difficult diagnosis or another challenging medical condition, 2nd.MD offers the expert guidance you need to make an informed decision about your care. And it’s available to you, starting January 1, 2022.
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Get prompt answers and advice with 2nd.MD
2nd.MD gives you access to medical specialists who can offer their professional advice and answer your questions about a diagnosis, upcoming surgery or health care decision. Or use them to get reliable information on:
- A disease, cancer or chronic conditions
- Medical procedures
- Medications and treatment plans
When you’re concerned about a medical condition, you don’t want to wait weeks to get information and guidance about your options. With 2nd.MD, you’ll hear from a medical professional in about three to five days after they receive your medical records.
This service is offered at no cost to Costco employees and their dependents enrolled in a Costco medical plan. Consultations are confidential.
Get ready to activate your account
Starting January 1, you can activate your account and connect with 2nd.MD in three simple steps:
1. Activate your account and request a consult.
Visit the 2nd.MD website or call 833-579-2509 or download the app.
2. Speak with a care team nurse.
Explain your medical issues, and a nurse will handle the rest. This includes collecting medical records and connecting you with a leading specialist who’s an expert in your condition.
3. Consult with a leading specialist.
Have a virtual conversation with an expert physician, by phone or video, within three to five days of speaking with a care team nurse. On average, consultations last for 30 minutes, or as long as you need to have questions answered and feel confident with your diagnosis and treatment plan.
Within 24 hours of your consultation, you’ll receive a written summary explaining recommended next steps. The care team nurse can then support you as you move forward. This may include appointment scheduling at centers of excellence, pathology re-tests, peer-to-peer consultations with the physician who has been treating you, and more.