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Learn the basics

LEARN THE BASICS

Managing cancer’s financial challenges

There’s a lot to think about when you’re diagnosed with cancer — and your worries don’t end with physical and emotional issues. You may need to keep working throughout your illness in order to pay your bills, including medical expenses. Now’s the time to explore your options and learn how your Costco benefits can help.

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Tips to help you stay financially healthy during cancer treatment

Breathe, but think ahead.

Give yourself time to deal with your diagnosis and prepare for the road ahead. Whenever you talk to your doctor or their office staff about what to expect, timing and other concerns, have your questions ready and take notes.

Get support with financial planning.

Talk to a financial consultant. Through Resources For Living® (RFL®), you can get a free 30-minute consultation for each issue you’d like to ask about, including:  

  • Creating a budget and managing expenses  
  • Understanding bankruptcy options and requirements  
  • Avoiding foreclosure and handling creditors  
  • Making the most of your insurance coverage 
  • Keeping your retirement plan on track through tough times 
  • Estate planning
  • Medicare/Social Security information and more 
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Enhanced benefit

ENHANCED BENEFIT

Get relief from pain

Are your shoulders sore by the end of each day? Do your knees hurt when you walk down stairs? Is hip pain keeping you from the activities you love? Omada for Joint & Muscle Health, an enhanced Costco benefit, is available starting January 1, 2022. This program can help relieve your joint and muscle pain in less than 10 minutes a day with virtual physical therapy from your phone — anytime, anywhere and at no cost to you.

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The support you need to feel better 

When you join Omada for Joint & Muscle Health, you get:

  • A personalized plan from a licensed physical therapist for a new or existing pain/injury
  • Unlimited one-on-one chats and video visits
  • A free exercise kit and tools to help you achieve your goals

This program is available at no cost to Costco medical plan members age 13 and older.

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I liked the convenience of doing exercises at home and video chat appointments with my physical therapist. In just a few days, I felt stronger. I highly recommend this program to everyone.

Heather, Omada member

More for your well-being journey

Those enrolled in a Costco medical plan (age 18 and older) also have access to other programs from Omada to help you lower your risk for or manage diabetes, lose weight and improve your overall health. To see if you’re eligible for the diabetes or prediabetes program, click here or call 888-409-8687.

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Enhanced benefit

ENHANCED BENEFIT

Need a second opinion?

Whether you’re facing surgery, cancer treatment, a difficult diagnosis or another challenging medical condition, 2nd.MD offers the expert guidance you need to make an informed decision about your care. And it’s available to you, starting January 1, 2022.

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2nd.MD

Get prompt answers and advice with 2nd.MD 

2nd.MD gives you access to medical specialists who can offer their professional advice and answer your questions about a diagnosis, upcoming surgery or health care decision. Or use them to get reliable information on:

  • A disease, cancer or chronic conditions
  • Medical procedures
  • Medications and treatment plans

When you’re concerned about a medical condition, you don’t want to wait weeks to get information and guidance about your options. With 2nd.MD, you’ll hear from a medical professional in about three to five days after they receive your medical records.

This service is offered at no cost to Costco employees and their dependents enrolled in a Costco medical plan. Consultations are confidential.


Get ready to activate your account

Starting January 1, you can activate your account and connect with 2nd.MD in three simple steps:

1. Activate your account and request a consult.

Visit the 2nd.MD website or call 833-579-2509 or download the app.

2. Speak with a care team nurse.

Explain your medical issues, and a nurse will handle the rest. This includes collecting medical records and connecting you with a leading specialist who’s an expert in your condition.

3. Consult with a leading specialist.

Have a virtual conversation with an expert physician, by phone or video, within three to five days of speaking with a care team nurse. On average, consultations last for 30 minutes, or as long as you need to have questions answered and feel confident with your diagnosis and treatment plan.

Within 24 hours of your consultation, you’ll receive a written summary explaining recommended next steps. The care team nurse can then support you as you move forward. This may include appointment scheduling at centers of excellence, pathology re-tests, peer-to-peer consultations with the physician who has been treating you, and more.

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Enhanced benefit

ENHANCED BENEFIT

Support for everyday life

Some days, the pressures of life can be overwhelming. During challenging times, expert help and support are here for you. Starting January 1, 2022, you can access your Costco well-being benefits more easily than ever with Resources For Living® (RFL®)*, your enhanced Employee Assistance Program (EAP).

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Find the help you need

Whether you’re looking for help to manage everyday life, or overcome a major challenge, a team of Care Partners can guide you. They’ll help you understand your options and connect you to services that work for you.

With Resources For Living, you and the members of your household have free, 24/7 access to mental health benefits that include:

  • Talkspace, confidential, on-demand chat therapy with a licensed therapist. After your sixth no-cost visit, you can continue to use Talkspace under your medical plan, with a copay.
  • Digital self-paced support: Access to evidence-based support tools to help manage depression, anxiety, work/life balance, stress, substance misuse and more.

You can also access many online resources and other services, including:

  • Legal consultation and will preparation
  • Financial coaching or advocacy
  • Tax consultation
  • Credit counseling
  • Identity theft assistance

And if you need child or elder care, someone to mow your lawn, walk your dog or clean your home, a Care Partner can even refer you to services that fit your family and your budget.

Register and personalize your experience

Starting January 1, visit RFL.com/Costco to:

  • Set up your account for easy access
  • Find services and care providers near you
  • Choose the topics and resources that most interest you
  • Chat live with a Care Partner

*Resources for Living is available to all employees and members of their household, including children up to age 26 living away from home.

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Enhanced benefit

ENHANCED BENEFIT

Virtual care anywhere

Has your child ever spiked a fever at 2 a.m.? Did you ever need a prescription after hours? Or have you ever wanted a doctor’s advice but didn’t have time for an office visit? When you have a sudden medical need, 98point6® is ready 24/7 with on-demand, text-based care and support.

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What’s the 411 on 98point6? 

If you’re enrolled in the HMSA or Aetna® medical plan through Costco, you have access to this on-demand care option. It lets you connect with a board-certified primary care doctor around the clock through text message. Say goodbye to waiting rooms (and waiting-room germs), travel time and parking.

Use 98point6 doctors for help with colds and flu, sore throat, minor skin issues, allergies, stomach problems and more.

24/7 virtual care from wherever you are

Got symptoms? Download and use the 98point6 app to start a virtual doctor’s visit for yourself or a covered family member. All visits are text based.* Your doctor can diagnose, provide a treatment plan, or order a prescription or lab work to your local pharmacy or lab facility.**

Fast answers to your health questions  

When it comes to sudden health issues, finding the time to ask your questions can be tough. With 98point6, you can follow up with a doctor on general health concerns whenever it’s convenient for you. Ask about chronic pain, a nagging cough or symptoms your child is experiencing.

Ready when you are  

Beginning January 1, 2022, you and your covered family members (age one year and older) have access to on-demand medical consultations for up to $5 per visit. Download the 98point6 app to get started.

*Via secure, in-app messaging with multimedia capabilities if required.
**Prescription and lab work will be processed according to your plan benefits.

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Explore more

EXPLORE MORE

Check out the Aetna Dental® EPP Plan

Here’s something to smile about. Depending on your location, you may be able to enhance your dental coverage during Annual Enrollment, November 1-23, by selecting the Aetna Dental EPP Plan.

With the Aetna Dental EPP Premium and EPP Core plan options, you can take advantage of these benefits: 

  • Higher annual maximums — more dollars to spend on dental expenses 
  • Higher orthodontia lifetime maximum benefit 
  • Coverage for white (resin) fillings 

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The benefits of in-network-only care 

The Aetna Dental EPP Plan offers coverage for in-network-only care. This means there’s no coverage for providers who are outside the Aetna® network.* And the plan offers benefits for both your oral health and your wallet:  

  • Quality care In-network dental providers must meet strict quality measures to join the Aetna network. This means better care for you and your family.
  • No-cost preventive care The Aetna Dental EPP Plan covers two routine exams and two cleanings per year, plus routine X-rays at 100% with no deductible. These services help keep your teeth and gums healthy and contribute to your overall health.
  • Lower costs In-network dental providers bill based on the Aetna contracted rates, which are typically lower than non-contracted rates. This reduces your out-of-pocket amount and stretches your annual maximum benefit.

*Except for emergencies. Please review your plan documents for specifics about out-of-network emergency coverage.  

Note: The Aetna Dental EPP Plan is not available in Hawaii or Puerto Rico. Learn which dental plans are available in your location by checking the resources listed below.   

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Learn the basics

LEARN THE BASICS

Review your benefits coverage

Your 2021 may have included a new marriage, a new baby, a promotion, your first home or a newly empty nest. And whenever your life changes, it’s time to ask yourself if your benefits coverage should change, too. During Annual Enrollment, November 1–23, you’re able to add to or change your benefits coverage to better meet your financial needs — and provide for those you love.

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Secure your financial well-being

Your Costco benefits include three types of coverage to help protect your finances if the unexpected happens, or you’re unable to work for medical reasons. These include life, accidental death & dismemberment, and disability insurance. All are administered by Unum. 

Life benefit coverage is there when you aren’t, to keep your family’s finances healthy. It pays a cash benefit in case of your death to a person (or persons) you choose as your beneficiary. If you’re enrolled in a Costco medical plan or Costco Long-Term Disability benefit coverage, you and your family members are automatically covered by Basic Life coverage at no cost to you.  

Want more? During Annual Enrollment, you can buy additional coverage with Supplemental Life benefits for yourself, your spouse or domestic partner, and/or your child(ren).  

When you first select and/or increase your Supplemental Life coverage, you may have to provide Evidence of Insurability (EOI). Unum will let you know if EOI is needed and how to complete it. Your new coverage levels will go into effect when Unum approves your application. If you’re on a leave of absence, the new levels will go into effect when you return to active employment.

Accidental death & dismemberment (AD&D) coverage pays a benefit if you’re injured or die as the result of an accident. Depending on your injury, the benefit is a percentage of the total benefit amount you’re eligible for. It’s paid in addition to any life insurance benefit. Costco provides AD&D coverage at no cost to you. 

Disability insurance helps replace income lost when you’re not able to work because of an illness, injury or other medical condition (such as pregnancy). 

  • Unless you live in California, Hawaii, New Jersey, New York or Puerto Rico, you’re automatically enrolled for Voluntary Short-Term Disability (STD).* You pay a small portion of your base weekly earnings for coverage.
  • If you’re enrolled in a Costco medical plan, you’re automatically enrolled for Long-Term Disability (LTD) insurance. There’s no cost to you. If you’re not enrolled in a Costco medical plan but are enrolled in other Costco benefits, you can elect LTD insurance and pay part of the cost.

*If you add STD insurance during Annual Enrollment, coverage will begin July 1 of the following year, after a six-month waiting period, as long as you’re actively at work. If you’re on a leave of absence on the effective date, your coverage will begin when you return to active employment.  

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Why choose a beneficiary?

Your beneficiary is the person (or persons) you choose to receive the funds from your Costco benefits (life, AD&D and retirement plan) in case of your death. It’s important to keep your beneficiary choices up to date, so you can be sure the right people receive your benefits.

Without a designated beneficiary, your life benefit may not go to the correct person — or your loved ones will have to take extra steps to access your life benefit. Therefore, it’s important for all employees to designate their life and AD&D beneficiaries by logging in to the Enrollment Website on Costcobenefits.com. Or you can call the Enrollment Center at 800-541-6205.

Annual Enrollment is a good time to update your beneficiary, but you can change it at any time during the year.


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Annual Enrollment is November 1–23.  

You can add to or change your life, AD&D or disability insurance on the Enrollment Website at Costcobenefits.com.