1 MIN READ
FEBRUARY 2026
Get answers to claims and coverage questions
Health care can be confusing. It’s normal to have questions — especially when you’re trying to figure out what’s covered or how your claim was processed.
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If you’re enrolled in the Aetna® medical plan, the Aetna Health℠ app is like an on-call personal assistant who helps make health care simpler.
Here are new tools that make it easier to access your plan info
New! Understand claims at a glance
Snap a photo of your provider bill to match it with the right claim. Then you’ll get a clear breakdown of what your plan covers and what you owe.
Ask away, get quick answers
Tap the smart chat icon for quick answers to questions, 24/7. Try “What’s my deductible?” You can also chat with a live agent Monday–Friday, 8 am–6 pm.
Use the search bar to get more detailed answers — but without medical terms or complex language. Type “What’s my chiro benefit?” and you’ll get your copay, visit limit and other coverage info.
Track your costs
Tap into tools to track your spending, deductible, coinsurance, claims and Health Care Reimbursement Account expenses. That way, you can stay on top of your health care costs.
What else can you do on the Aetna Health app?
Access your ID card
Check coverage
Find care
Compare costs and more
New! Get personalized care recommendations
Get started with Aetna Care Paths for personalized condition support, tailored care recommendations and more — all powered by technology to simplify your health care experience.
Resources for you
An Aetna Health Concierge can help you understand your medical and dental benefits. They can:
- Answer claims questions
- Help you navigate your benefits
- Help you find care and schedule appointments
- Change your primary care provider
Aetna.com | Aetna Health app with Aetna Chat | 800-814-3543 (TTY: 711) | Monday–Friday, 8 am–6 pm
Triple-S can answer any questions about your medical and dental benefits and help you navigate all that’s available to you. They can also:
- Answer claims questions
- Help you find the care you need
- Schedule appointments
- Change your primary care provider
SSSPR.com | Mi Triple-S app | 800-981-3241
HMSA offers health and well-being support for employees and family members enrolled in the HMSA medical plan. They can:
- Answer claims questions
- Help you find in-network care