medical-professional – Costco Benefits

8 MIN LISTEN

JULY 2025

Podcast: Meet Patsy, your Live Healthy Team nurse

Need some help to get back on track? Hear how Patsy Delgado, a registered nurse with the Live Healthy Team, connects employees with benefits and resources that make all the difference.

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Show transcript

Grace Morales: Hello, and welcome. Today we’re joined by a very special guest. You may have even seen her at your warehouse. Meet Patsy Delgado, a live healthy team nurse dedicated to Costco employees. Welcome, Patsy. It’s a pleasure to meet you.

Patsy Delgado: Hi, Grace. Thank you so much for having me.

Grace Morales: I hear you’re frequently on the road visiting as many locations as you can in every region to answer benefits questions. Out of curiosity, where is your home base?

Patsy Delgado: So, I currently reside and work out of Texas.

Grace Morales: Oh, I hope that you’ve been staying safe with all the storms. It is a really active tornado season this year.

Patsy Delgado: I really have. I’m out of West Texas, so it’s been kind of nice.

Grace Morales: How long have you been with the live healthy team?

Patsy Delgado: So, I’ve been with the Aetna live healthy team dedicated to Costco since June of 2017, so going on eight years now.

Grace Morales: And what were you doing prior?

Patsy Delgado: Prior to that, I was an administrator and an executive director for a home health and hospice agency…

Patsy Delgado: At one warehouse, I was asked by an employee if there were any resources available for their spouse who was struggling with substance abuse…

Grace Morales: I’m picturing you walking out of the warehouse and just getting high-fived by 10 million people. If nothing else, what’s the one thing you hope Costco employees take away from this podcast?

Patsy Delgado: So, if you haven’t found the right solution for what you’re going through, don’t give up. I had an employee at a warehouse who had recently lost a sibling. He utilized a mental health resource, but he didn’t feel he received the support he needed and stopped participating in the program while he was still going through a lot of emotional distress. I was grateful that he stopped by to talk to me because I was able to provide an alternate resource for ongoing emotional support.

So as a reminder, if you utilize a resource and it doesn’t work for you, don’t give up, because there are other resources available. And the live healthy team would be happy to help you navigate through those options to help you find what works best for you.

Grace Morales: I can sense that, just in your voice, your passion and your dedication to employees. It’s really inspiring. All right. Now, Patsy, I have to warn you. This is our toughest question. What’s your favorite Costco product?

Patsy Delgado: So even though I have many, I am going to say that the all-beef hot dog and soda combo is my favorite. It’s definitely like a reward after some of my warehouse visits.

Grace Morales: Oh, I agree. Now I want a hot dog. Patsy, thank you so much for your time and for all you do for Costco employees. Thanks all for listening in. And don’t be afraid to ask for help if you need it. After all, we’re in this together. We’ll be back again next month.

What can the Live Healthy Team do for you?

The path to good health is rarely a straight line. Setbacks and slip-ups happen, whether you’re trying to eat healthier, manage a health condition, overcome alcohol or substance use concerns, or just get through a stressful life event. To help you get back on track, the Live Healthy Team is here for mainland employees enrolled in the Aetna^®medical plan.

Employees in Puerto Rico and Hawaii also have access to health support. See below for some examples, including the Costco Tobacco & Nicotine Cessation Program to help employees quit tobacco and nicotine.

Find and get help when you need it

Your dedicated Live Healthy Team coach can connect you with one-on-one health support from medical professionals, resources, care and other benefits that meet your unique needs. Here are some ways they can help:

Registered nurses offer education, coordinate care — including finding in-network providers accepting new patients — and help guide you through any steps around claims.
Clinical pharmacists review, manage and provide education on your medications.
Behavioral health clinicians help you navigate mental health resources, get treatment for alcohol or substance use concerns, and manage stressful life events.
Registered dietitians can develop meal and nutrition plans for managing chronic conditions and reaching health goals. They also show how what you eat affects how you feel physically and mentally. They can even help with fitness goals, like wanting to build more muscle. To connect with a registered dietitian, call the Live Healthy Team or complete the Registered Dietitian Form.

800-814-3543 (option 2) | Monday–Friday, 7 a.m.–7 p.m. CT | No cost

Puerto Rico resources

For employees in Puerto Rico, SSS Contigo, available through your Triple-S medical plan, goes the extra mile to take care of your health. They have a group of experts available to you, focused on your well-being. That includes:

Nurses to offer education, coordinate care — including finding in-network providers that are accepting new patients — and help guide you through any steps around claims.
Health educators to provide virtual workshops and telephone counseling on health topics.
Nutritionists to provide guidance on nutrition and weight management.
Behavioral health clinicians to navigate mental health resources, life events and stress.
Social workers to find resources in your community.

Explore Triple-S flyers in English and Spanish for more information.

SSSPR.com | Mi Triple-S app | 787-706-2552 or 800-981-3241

Hawaii: Additional resources

For employees in Hawaii, HMSA offers benefits and programs for creating a nutrition plan, getting active, finding preventive care and managing chronic illness. Call HMSA at 800-776-4672 or explore the HMSA benefits flyer to learn more.

HMSA’s Online Care allows you to see a doctor online for physical and mental health support at any time. See an online care provider when you need help with:

For physical health:

Urgent conditions such as bronchitis or ear and sinus infections.
Common conditions such as cold or flu.
Chronic conditions such as diabetes, hypertension or allergies.
Nutrition education.
Health and well-being goals.

For mental health:

Emotional support.
Stress and anxiety management.

You must be in Hawaii to use HMSA’s Online care.

HMSAonlinecare.com | HMSA’s Online Care app | 800-776-4672