Help your employees have a healthy holiday season

Welcome to the Manager Update page. As a member of Costco leadership, you have an important role to play in helping to support your employees’ well-being. You can encourage them to get to know their benefits so they can take full advantage of them.  

Report on employee benefits usage

Here are the latest resources for employee benefits usage from our suppliers: 

Data is comparing September 2023 to October 2023.

Costco Tobacco Cessation Program

• Employees utilizing the program increased 15%

WeightWatchers

• Enrollments increased 110%

Costcobenefits.com dental page

• Visits to the dental page increased 31%

Resources for Living

• Counseling referrals increased 12%
• AbleTo referrals increased 58%

SmartDollar

• New enrollments increased 37%

This month’s WITT topic: Annual wrap-up and thank you

In December, our We’re in This Together content thanks employees for a great year. Gives a sneak peek into 2024. Introduces a new well-being toolkit. Explores ways to prepare for holiday mishaps. Teaches how to set intentions. The articles also highlight a range of Costco benefits.

Our latest podcast

Listen to this quarter’s podcast to hear how employee Reese Schmelling used his Costco benefits to support his mental health condition.

Our final 2023 Well-being Challenge

This Well-being Challenge focuses on all aspects of your employees’ well-being: emotional, financial and physical. They’ll choose one or more actions to take to help reach their goals. Encourage your employees to enroll.

Resources to help you help your employees

Check out the Costco benefits, tools and services that are featured on the well-being portal this month. And make sure your employees know how their Costco benefits can support them and their covered dependents. An easy way to do this is by presenting this month’s We’re in This Together program slides during your next staff meeting. 

• Check in with your employees whenever you get the opportunity to make sure they’re taking care of themselves. Be prepared to answer questions about their coverage, and know where to send them for more information.
• For employees suffering from holiday stress or depression, remember that you have access to tools and information that can help them. Take time to review the signs of suicide risk, and if you think someone might be considering suicide, refer them to the Suicide & Crisis Lifeline at 988 or the Crisis Text Line by texting TALK to 741741. You can also call or text for an employee in need of immediate help.
• Encourage your employees to visit Costcobenefits.com. They can get to know and use their Costco benefits. And they can find the support they need for their emotional, financial and physical well-being.

December’s featured resources:

• Resources For Living^® (RFL^®)
  • Mental health support for employees, members of their household and dependent children up to age 26.
  • Includes six no-cost counseling sessions with in-person, televideo and chat options.
  • To learn more about RFL, employees can call 833-721-2320 (TTY: 711) or visit Costcobenefits.com.
• Aetna^® (Available on Mainland only)
  • Offers a free 24-Hour Nurse Line to help employees decide where to go for care and how to prepare for a doctor’s visit.
  • Employees can call 800-556-1555 (TTY: 711) to connect to this service.
• Triple-S (Available in Puerto Rico only)
  • Offers TeleConsulta, which lets employees connect 24/7 with an experienced nurse at 800-255-4375 for concerns that need immediate attention.
  • For in-network Triple-S urgent care and emergency services, employees can visit Salud.GrupoTripleS.com or call 800-981-3241.
• HMSA (Available in Hawaii only)
  • Offers HMSA’s Online Care^®, which allows employees to talk to a doctor 24/7/365 without leaving their home.
  • Employees can download the free HMSA’s Online Care app or visit HMSAonlinecare.com to get started.
• Omada for Joint & Muscle Health
  • Offers virtual physical therapy to help employees recover from an injury or stay pain free during their everyday activities.
  • Available to employees and their dependents (age 13 or older) enrolled in a Costco medical plan.
  • Employees can visit OmadaHealth.com/Costco or call 888-409-8687 for more information.
• 98point6^® (Available on the Mainland and Hawaii only)
  • Provides 24/7 on-demand, text-based access to board-certified doctors for non-emergency care.
  • Employees enrolled in a Costco medical plan can download the 98point6 app or visit 98point6.com/Costco to learn more.
• SmartDollar^®
  • Teaches employees how to save more money, safeguard their family’s finances and make the best use of their Costco retirement plan.
  • Includes one-on-one financial coaching — at no additional cost.
  • Employees can register and log in at SmartDollar.com/enroll.Costco, call 844-283-9381 or text COSTCO to 33789* to download the app.
• WeightWatchers
  • Employees can join for as low as $14 per month, and spouses/domestic partners and dependents can join for as low as $19.50 per month.
  • They can sign up at WW.com/Costco or call 866-204-2885.
• Benefits Quick Reference Guide
  • Print and share with employees when you need information about Costco benefits in a hurry.
  • Choose the guide that applies to your location for resources available to your employees.
  • You can order additional posters by visiting the HR Materials Ordering Site.